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Hello !


Thank you for choosing High Tribe for your gourmet food needs. We strive to provide you with high-quality products and excellent customer service. Please read our Cancellation, Refund, and Return Policy carefully to understand your rights and responsibilities when making a purchase from our online store.

Cancellation Policy:

  1. Cancellation by Customer:

    • Orders can be canceled within 24 hours of placement by contacting our customer support team via email at support@hightribe.com or by calling our helpline at [Your Helpline Number].
    • Cancellations made after 24 hours will be subject to a processing fee.
  2. Cancellation by High Tribe:

    • High Tribe reserves the right to cancel any order for reasons including but not limited to product unavailability, pricing errors, or suspicion of fraudulent activity.
    • If your order is canceled by High Tribe, you will be notified, and a full refund will be issued.

Refund Policy:

  1. Refund Eligibility:

    • Refunds will be processed for eligible returns in accordance with our Return Policy.
    • Refunds will be issued to the original payment method used during the purchase.
  2. Refund Processing Time:

    • Please allow 7-10 business days for the refund to be reflected in your account after it has been processed.
  3. Refund for Canceled Orders:

    • If your order is canceled by High Tribe, a full refund will be issued to the original payment method.

Return Policy:

  1. Eligibility:

    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
    • Returns must be initiated within 15 days of receiving the product.
  2. Return Process:

    • To initiate a return, contact our customer support team at support@hightribe.com with your order number and a description of the issue.
    • Our team will provide you with return instructions and the return shipping address.
  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
  4. Refund for Returns:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, a refund will be processed to the original payment method.

Contact Information:

If you have any questions or concerns about our Cancellation, Refund, and Return Policy, please contact us at:

Email: support@hightribe.com

Helpline: [Your Helpline Number]

We appreciate your understanding and cooperation. Thank you for choosing High Tribe for your culinary delights!

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